FAQ'S

How can I contact Cargo Room?

Let’s Chat! For general inquiries, private shopping, or to book the trailer visit the Contact Us page or feel free to email heather@shopcargoroom.com

For online order inquiries please email hello@shopcargoroom.com.

Now, you can also visit our Showroom located at 1412 N. Dewey Ave, located off of NW 13TH in Oklahoma City {showroom hours may vary, please contact ahead to schedule}.

 

How can I shop Cargo Room?

Since the trailer is always zooming around the city we now offer several ways to shop. Please see our calendar of events by visiting the Find The Trailer page to locate the trailer’s public outings. You can also book the trailer to come to you and all your friends, reserve a one-on-one shopping session, or book a private shopping party at our exclusive Showroom space by emailing heather@shopcargoroom.com or by visiting the Book The Boutique page.

You can shop our selection of goodies 24/7 from our online store by visiting our Let's Shop page.

New for 2016, come shop directly from our Showroom space located at 1412 N. Dewey Ave, located off of NW 13th in Oklahoma City {showroom hours may vary, please contact ahead to schedule}.

 

How can I get product exclusives or up-to-date trailer locations?

Join in on the fun by signing up for our mailing list {sign up list on home page}. You will receive sneak peeks of new arrivals, get exclusive VIP offers, and the inside scoop on all upcoming trailer and Showroom events.

 

Are all your items inside of the trailer for sale online?

Although I do vow to do my absolute best to get as many goodies online as possible, unfortunately for those of you afar, not every item available inside the trailer will be listed online for purchase; however, if you want to snag an item that you saw on Instagram that isn’t available to add to your online shopping cart just leave us a comment and we can mail you a separate invoice via square.

 

Will I receive a tracking number after placing my order?

If you are like us, we love to watch our package’s journey to our mailbox, so after placing your order you will receive a shipment confirmation, which includes expected delivery date and tracking information.

 

Can I order something online and pick it up at the trailer or Showroom?

We hate shipping costs and we are sure you do too, so if you are located in the Oklahoma City metro area feel free to select the pickup option at checkout to save a few bucks and get yourself a donut instead!

 

What if my item does not fit?

We know with online shopping not everything will be a perfect fit, so we promise to make the exchange process as easy as possible. Please see full exchange policy by visiting our Return Policy page.

 

What if my item is damaged?

We hope this never happens, but sometimes accidents occur, so if your item is shipped to you damaged, please notify us within 2 day of delivery at hello@shopcargoroom.com with a photo of the damaged item. If we have your size still in stock we will ship out the new item to you free of charge, if not, we can replace your item with another style or refund you for the damaged item.

 

Can I exchange items purchased online back to the trailer or Showroom?

Absolutely! If an item purchased online just isn’t working, we want to make the exchange process as simple as possible. Just shoot us an email at hello@shopcargoroom.com within 7 days of delivery for further instructions.

 

How exactly does the Showroom work?

It was time to plant some roots for our little mobile business, so we have introduced Cargo Room the Showroom located at 1412 N. Dewey Ave in Oklahoma City. This beautifully converted two story carriage house will function as a work, retail, and event space. The downstairs level will be featured as a “by appointment” retail space {hours vary, please contact ahead to schedule}, as well as, a place to plop down with our laptops and get work done. The upper level will operate as a host space to hold private parties. This space is for the hostess who wants the benefits of hosting a Cargo Room party, but without any hassle. If you are interested in hosting a private shopping party for you and your friends at our exclusive Showroom space, please visit Book The Boutique  for more info.

 

For all other questions or comments please feel free to reach out via email to heather@shopcargoroom.com.